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Refund and Returns Policy

Return Process

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your product purchase we will make it right. You may return any product for a full refund, with a receipt, within 30 days after purchase.

Return Process — Purchases from

To make online returns, please first email [email protected] to request a return.  Once you receive approval of the return/refund we will issue instructions for the return. If requested to return the product, send to the following address:

Infiniti’s Hair Salon
Attention: Returns Processing
4101 Centennial Blvd
Colorado Springs, CO 80907

  • Please send the returned item in its original packaging and components.
  • Please include a copy of the packing invoice that accompanied the item when you received it. Please circle the item you are returning on the packing invoice and write your reason for the return.
  • Do not return the product to us via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service.
  • We will confirm our receipt of the return via email once we have processed the return.
  • Within 30 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card, debit card or gift card that was used to purchase the item. In the case of returned gifts, you will need to note on the packing invoice copy that you need to be issued a new gift card for the amount of the return. Please provide your address to ensure that you can receive your gift card. Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.

Return Process — Purchases from Infiniti’s Hair Salon and Spa, Colorado Springs, CO

If for any reason you are not completely satisfied with your purchase, you may exchange or return the item. Please include the item with the receipt and include all original packaging and components. All exchanges and returns will be processed based upon the original method of payment.  We will be happy to help you find a product that better suits your needs or provide you with a refund.